Updated (11-16-2017)
Availability: Immediately


IT Technician Level 2 / Systems Administrator

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Creates instructions and pre-established guidelines to perform the functions of the job for others and self. May involve use of problem management databases and help desk system. Works under occasional supervision. Primary job requires exercising independent judgment on frequent basis. Maintain technology proficiency standards as required for the systems to be supported. Troubleshoot network devices, printers, and business specific applications.
Salary Range: $22 to $30 dollars per hour 44K – 60K Annually

Responsibility Level:

IT Tech 2 should be able to handle the majority of service calls with little to no assistance or quick google reference. They should understand consequence of their actions and the impact they are having on an individual’s ability to work or the entire company’s ability to work. They should generate revenue opportunities and billable work by identifying poor practices or potential opportunities at customer sites. Larger research projects and frequent independent judgment are required. They should have experience to know how long certain tasks should take and reach out for help or assistance when needed. Ability to manage networks with 20 to 100 devices.

Degrees or Certifications:
o 2-5 Year Experience in field or related area
o Certifications (These are a plus but not required) A+, Network+, MCP, Exchange, MCSE, MCSA, Sonciwall, CCNA
o Bachelors or equivalent experience

— Professional:

- Understand impact and consequence of all actions on a corporate network: server changes, backups, network, computers, files permissions, etc.
- Frequent creation of self-starting tasks, ability to keep self-busy with client and technical needs
Computer Systems: Strong competence in all forms of computer and workstation management
- Advanced troubleshooting of technical issues including hardware, software, connectivity for Servers, Computers, Networking Equipment, Peripherals including but not limited to VoIP telephones, Cell Phones, Magnetic Card Readers, Printers, Scanners, etc

— Active Directory:

- Active Directory promotion/demotion (DCPromo and SBS / Foundation Servers)
- Creation of AD and OU organization and setup
- Group policy creation and implementation and planning

— Email:
- Know difference between POP, IMAP, Exchange
- Microsoft Exchange: New installation, Setup with reference and research including inbound/outbound mailflow and testing, spam control, smart hosts, etc
- Exchange: mail flow, quotas, aliases
- Outlook: .pst vs .ost, mailbox, calendar, contact management.
- Creating / Deciding on email recommendations for entire organization with approval from up line supervisor
- Implementation and Management of organizations email solution
- Office 365 / Exchange Management

— Networking:
- Understand differences between layer 2,3,4 of OSI Model
- VLAN management and understanding
- Install and Maintain and Configure, DNS, DHCP, NAT, Firewalls on servers or devices
- Understand public vs private IP addressing
- DNS/WEB/Email: understand SOA, NS, A, CNAME, PTR Records
- Basic wiring: patch panel punch downs, rj45 termination, jack installation, wall biscuit installation, wiring cleanup, pulling, hiding methods
- Wireless Implementation: Wireless controller management, ingress/egress bandwidth management, access point installation, mesh, AP roaming, wireless bridges
- PoE: passive vs active and use case scenarios

— Server management:

- Server OS Installations
- Server Migrations / Replacements / Upgrades
- Planning and Outline with assistance from up line supervisor
- Full project management, including client communication
- Competent knowledge of core server functionality: domain controller (active directory), dns, dhcp, file server, mail server, web server, print server, application server
- File and Directory Security, understand ownership, share, and security permissions
- Remote desktop server installation and setup
- CAL understanding and management
- RAID configurations: Raid 0, 1, 5, 6, 10
- Virtualization: Creation of new VMs, How to access VMs, How to install Hyper-V role on Windows servers for hosting VMs. Include management of ESXi and vCenter.
- Virtualization: Resource planning, performance analysis
- Use of Robocopy or equivalent

— Backups:

- Understand image level vs file level backups
- Know basic backup schemes and retention policy management
- Ability to plan and recommend backup solutions to customers based on business need
- Backup solution installation, management, notification, etc