Managed IT Services

Our managed IT services are good for you–and for us. Here’s a breakdown of the benefits:

Provider Benefits

  • Managed IT services clients increase the value of our business.
  • It is a fixed income instead of a variable one.
  • We don’t have to worry when something goes wrong, whether a customer can pay or not.
  • We can automate tasks that normally require human intervention.
  • We can manage more devices with fewer staff and still provide excellent service.
  • We can address the back end issues that grow into problems over time, and we don’t have to request permission or money to do the right thing.
Customer Benefits

  • Providers can see things through to conclusion without worrying about cost or overhead.
  • Our technicians do not have to worry about how much time something is taking.
  • Our techs will never try to pad their “billable hours”.
  • We can be honest and open, without dollar bills being the focus.
  • I.e., it shifts the focus to service instead of billable hours!
  • All those back-end tasks that users never see are addressed properly, reducing downtime and total cost of ownership over time.
Additional Benefits of Managed IT Services

  • Access to our client access portal for opening and tracking trouble tickets
  • Access to our knowledge base so that you can see how we fixed a problem and self –help the next time
  • 24 x 7 remote monitoring and management of all of your devices
  • Increased response times as we often know about problems before a customer does
  • Stabilized costs even on large projects
  • Better communication and reporting on the health and status of your network as well as goal, project, and budget planning

Contact us today to learn more about partnering with us and taking advantage of our managed IT services.